Active Medical Communication Policy

Caroline Springs doctors and communication

Caroline Springs doctors engage with patients so they can inspire them to proactively care for their health and plan for a healthier future.

As well as passing on to you health information and important updates, your doctor may also need to contact you directly about your health.

Active Medical may use various forms of communication to deliver information to you, such as: phone calls, video consultations, letters and electronic means, which include SMS and email. To improve the effectiveness of our systems, please make sure that your contact details are up-to-date. Should you not wish to be contacted, simply inform our friendly team.

If you wish to contact us, please feel free to call us on 03 9363 0954 or email us at

Our team will endeavor to respond to all correspondence within 48 hours. To maintain the privacy of your health information, no medically sensitive information will be emailed or discussed over the phone unless it’s in relation to a telehealth consultation.