& Complaints

Compliments, Suggestions or Complaints

Caroline Springs Medical Facility

Just as we actively support your independent practitioners to care for your health, Active Medical is also actively assessing our services and looking for ways to improve.

An important part of this process is feedback from patients. We invite you to talk to us about your experiences with Active Medical. Please email us at

Let us know if your have any suggestions or concerns about how we go about providing care to the Caroline Springs and surround communities.

We welcome compliments. It’s good to know where we are doing a good job, so we can replicate this in all areas.

Complaints can also be directed to:
Health Complaints Commissioner
Ph 1300 582 113