Active Medical services during COVID – commonly asked questions

Are COVID-19 Vaccines offered at Active Medical Caroline Springs?

Yes. Active Medical is pleased to advise that we are an approved vaccination provider for the COVID-19 vaccines. 

Is Active Medical still OPEN every day of the year including lockdowns?

Yes. We are open every day of the year including weekends and public holidays. Our opening hours are Monday to Friday ‪8‪am to 6pm, Saturday, Sunday & Public Holidays ‪9am ‪to 4pm. As we are a health service, we will maintain our opening hours even during lock downs and staged restrictions.

Why can’t I get through on the phone lines at Active Medical sometimes?

We are open and taking calls during all our opening hours. The COVID-19 pandemic has meant an increase in requests and services now happening over the phone, which at times may congest our phone system. Please be patient if you cannot get through or are on hold for some time. Alternatively you can try to phone again at a later time of day. If your call is for an appointment, we recommend securing the first available booking online until you are able to speak with one of our team members.

Why am I finding it difficult to get an appointment to see my doctor?

COVID has created a greater demand on medical services and health care providers. Doctors are working very hard to see as many patients as possible. This has meant that doctors are often fully booked on the day. Consider pre planning and booking in advance for any non-urgent medical care when possible. This will ensure you have an appointment secured to address your health needs. For anything unexpected please phone the clinic to see how we can help you.

Why am I waiting for my appointment if there’s no one in the room seeing my doctor?

Doctors are following an appointment schedule, which includes face to face and Telehealth appointments. Your doctor will attend to appointments according to the order they have been booked, with the exception of emergencies. This would mean that a Telehealth patient who you cannot see in the waiting room or in the doctors room might be in consultation or awaiting their allotted time slot from home.

Do I need to wear a mask and answer COVID-19 screening questions at Active Medical?

Yes. Visitors must wear a mask unless they have a permitted exemption. In line with current Government guidelines and our COVID safe plan, we kindly ask that all visitors answer screening questions. 

What is Active Medical doing to improve their service?

  • From the beginning of the COVID-19 pandemic, we have adapted our services, increased safety protocols and invested in equipment to ensure patient health and safety remains our top priority.
  • We are have expanded the practice to add additional rooms and upgraded all existing rooms.
  • We have upgraded our phone system to include an additional phone lines.
  • We have grown our team.

How do I book an appointment at Active Medical Caroline Springs?

Online bookings are preferred where possibleAlternatively, phone our friendly team on 9363 0954. Active Medical is located at 228-232 Caroline Springs Blvd, Caroline Springs.

We thank you kindly for your support and patience during this time and we are here for you.