Management of Health Information

Active Medical in Caroline Springs 

Your medical record is a confidential document. It is the policy of Active Medical to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team.

At Active Medical we abide by the Australian Privacy Principles available at

You are entitled to a copy of your own medical records on request; however we reserve the right to charge an administration fee to cover any costs incurred in providing your records to you. Please allow 30 days for your request to be finalised.

If you wish to have your past medical history transferred to Active Medical from another health practitioner, please let us know next time you’re in. We’ll help you to complete a ‘Transfer of Medical History’ form and a member of our team will follow this up on your behalf. Active Medical does not charge any fees for this service.

If you have questions or concerns about your privacy, please contact Active Medical on 03 9363 0954.